State Farm® Insurance Agent Ryan Crosby

"Exceptional Service! Jillian is very professional and pleasant to work with!"

"I recently went through the process of getting a life insurance quote and I want to express my sincere appreciation for the outstanding support I received. Nicole was incredibly patient and attentive—she took the time to answer all of my questions thoroughly and guided me through each step with care and professionalism. Her calm demeanor and clear explanations made what could have been a stressful experience feel smooth and reassuring. I truly felt heard and supported throughout the entire process. Thank you, Nicole, for making this journey so much easier!"

"Matt is a great and helpful representative, the team here does a great job and always strive to meet my needs"

"My experience with Nicole for several years now has been very helpful. She returns my calls promptly. She troubleshoots for me. And resolves issues that I’m having with a delightful personality I think she is a Valuable asset to the Statefarm family"

"Horrible service. Jillian claimed my auto insurance went up due to inflation fees. Tried to sell me an additional life insurance policy without doing anything about my auto policy I was calling about. When I tried to cancel was forwarded to other associates."

"Having had the opportunity to work with Nicole Werner, I must say she is very knowledgeable."

"We have been working with State Farm for the last few years and specifically Nicole Werner, who has worked diligently with our company to guarantee our insurance in a timely fashion and an awesome price. We look forward to working with State Farm for many more years and specifically Nicole as she makes our lives easier. Thank you."

"Jillian Gill was amazing to work with—attentive, professional, and incredibly helpful in guiding me through complicated dealership paperwork. She made a stressful process easy and ensured I received the exceptional service I’ve come to expect from State Farm over the past 10+ years. Jillian is truly a gem and an asset to Ryan Crosby’s team!"

"Jillian was professional, informative and patient. She helped me tailor/update my insurance limits and deductibles etc. to fit my needs.to fit current market conditions."

"My husband & I have been clients of State Farm for nearly 40 yrs. We are extremely happy with the service we receive. Every question, issue & situation is promptly addressed. Ryan Crosby & his amazing staff are #1. Jillian is my personal "tech guru" always willing to guide me through any tech situation that comes up. She is patient, but most of all KNOWLEDGEABLE!!"

"Nicole was great and helpful. She helped me understand the different options I had. thank you so much Nicole."

"Nicole was amazing she came to my house after hours she explained everything thoroughly with my life insurance policy. She’s a very bubbly, outgoing person. She was just amazing. And she knows her stuff!! I will definitely send her referrals. Thank you again, Nicole Warner🤗"

"State Farm did an excellent job locally in Highland Mills and in the Claims Division . Hannah Adams sent me updates on a regular basis. Kudos to the State Farm team."

"Nicole Werner is outstanding. I switched to Ryan Crosby's office after another office made many mistakes with my account and corrections were needed, and I also had a complex insurance situation involving two condos, switching from homeowner’s insurance to renter’s insurance for one condo and renter's insurance to homeowner's insurance for the other. Despite all this being messy and confusing, Nicole handled everything flawlessly. She was responsive, thorough, and kept me informed every step of the way. No surprises — just excellent service and real peace of mind. She was there when I needed her. I truly appreciate her hard work and attention to detail. She goes above and beyond, and I can’t recommend her enough!"

"Nicole Werner at Ryan Crosby’s State Farm agency has been a pleasure to work with over the years. She has always been incredibly helpful and makes every process easy and smooth with her trustworthy and knowledgeable approach. I highly recommend Nicole and the entire Ryan Crosby team!"

"I’ve worked with Matthew today to switch providers for my auto. Matthew has been wonderful to work with and very helpful."

"Nicole is the best!!! She has been there to answer every question I have. Nicole is very knowledgeable and is great with offering coverages that meet your needs."

"I've had a great experience with State Farm for my auto insurance but what really stood out was the exceptional service I received from Jillian Gill. She was incredibly helpful, responsive, and genuinely made the whole process smooth and stress-free. It’s rare to find someone so knowledgeable and kind in customer service, and Jillian went above and beyond. I highly recommend State Farm, especially if you have the chance to work with Jillian. Five stars all the way!"

"With the turnover of a few vehicles lately Matt has been a tremendous help."

"Jillian Gill at State Farm / Ryan Crosby is truly the most helpful and personable insurance agent I've ever worked with. Jillian worked with us and saved us hundreds of dollars on our auto policy! If you're in the market, I highly recommend Ryan Crosby!"

"Nicole Werner at State Farm is amazing! She helped me get great coverage for both home and auto insurance at the best rates I could find. She’s super helpful, easy to talk to, and really knows her stuff. I highly recommend her if you want great service and affordable insurance!"

"Insurance and finances are always high stress situations for me but Hannah resolved an issue I was having with underwriting quickly and effectively. She paved the way for a quick resolution and eased my mind along the way. She was also extremely pleasant, something that goes such a long way when dealing with stressful matters!"

"Being referred to Nicole seven years ago when we moved Upstate was like hitting the jackpot! Whenever I call, and no matter how many times (she has the patience of a saint) I always feel like she is genuinely so happy to hear from me, by how friendly and enthusiastic she sounds. The first thing she always asks is how I am, how's the family, etc. Anytime I have had a change in circumstance, I am still so impressed by her knowledge, expertise, and the time she spends with me explaining all of my options so thoroughly and clearly. She is truly dedicated to her customers and makes sure you have the best coverage (policy) for your individual needs. Nicole is the gold standard in her career and what everyone in the customer service industry should aspire to be."

"Nicole Werner is by far the most helpful person that I have dealt with at State Farm. She is knowledgeable and always has an answer or solution to any issues. She has offered me plenty of things I have taken advantage of to add to my policies to protect myself and my daughter for the future. Highly recommend asking for her if you are using the Highland Mills, NY office."

"Really nice people work here! Knowledgeable, friendly, experienced. Go see them for all you insurance needs."